Real Time & Scheduling Analyst

  • Up to £25000.00 per annum
  • Full Time
  • Liverpool
  • Admin and Secretarial
  • 31/10/2022
  • Transactional
  • BBBH5538
  • Real Time & Scheduling Analyst
  • Permanent
Apply for this position


At Accountable Recruitment we have a fantastic opportunity for an experienced Real Time & Scheduling Analyst to join a progressive, fast moving company in Liverpool area


** Salary £25000 **
** Full time - Permanent **
** Monday to Friday **

Main Responsibilities to include:-

  • Plan staffing requirements and create optimal schedules and real-time management.
  • Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans
  • Compare results to forecast and identify opportunities for improvement.
  • Make real time decisions regarding activity allocation
  • Engage regularly with all relevant stakeholders to ensure that we are meeting their requirements


Knowledge, Skills and Experience:

  • A solid understanding of key contact centre metrics and experience of Real Time/Intraday activities
  • Collaborative and able to influence operational stakeholders.
  • Excellent analytic skills.
  • A great working knowledge of Microsoft Office Suite.
  • Ability to self-motivate while handling multiple tasks and priorities without losing sight of key goals.

For more info please contact me on :-
Laura

07802722350


At Accountable Recruitment we have a fantastic opportunity for an experienced Real Time & Scheduling Analyst to join a progressive, fast moving company in Liverpool area


** Salary £25000 **
** Full time - Permanent **
** Monday to Friday **

Main Responsibilities to include:-

  • Plan staffing requirements and create optimal schedules and real-time management.
  • Perform continual analysis of current performance and conduct real-time re-forecasting to make necessary adjustments in staffing plans
  • Compare results to forecast and identify opportunities for improvement.
  • Make real time decisions regarding activity allocation
  • Engage regularly with all relevant stakeholders to ensure that we are meeting their requirements


Knowledge, Skills and Experience:

  • A solid understanding of key contact centre metrics and experience of Real Time/Intraday activities
  • Collaborative and able to influence operational stakeholders.
  • Excellent analytic skills.
  • A great working knowledge of Microsoft Office Suite.
  • Ability to self-motivate while handling multiple tasks and priorities without losing sight of key goals.

For more info please contact me on :-
Laura

07802722350

Apply for this position