Customer Service Executive

  • £20000 - £23000 per annum
  • Full Time
  • Chester
  • Admin and Secretarial
  • 08/07/2022
  • Transactional
  • BBBH4974
  • Customer Service Executive
  • Permanent
Apply for this position


At Accountable Recruitment we have an exciting opportunity for a Customer Service Executive to join a market leading company in the Ellesmere port area.

Salary £20000 to £23000 depending on experience // full time // permanent // 37.5 hours //

Purpose of the Role:

You will use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom. This role is largely focused towards land customer service queries.
Key Responsibilities:

  • Manage and resolve customer queries, primarily land queries.
  • Prioritise and action E-mails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings

Essential Knowledge, Skills and Abilities:

  • Excellent telephone manner
  • Able to create solutions & identify areas for improvement in procedure
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Excellent team player with the ability to work independently

Benefits too include :-

  • Competitive salary
  • 20 days holiday rising 1 day per year (up to 25)
  • Company Pension Scheme
  • Hybrid working
  • On-site parking



For more info please contact me on :-

Laura


07802722350


At Accountable Recruitment we have an exciting opportunity for a Customer Service Executive to join a market leading company in the Ellesmere port area.

Salary £20000 to £23000 depending on experience // full time // permanent // 37.5 hours //

Purpose of the Role:

You will use your exceptional communication skills and personal service to build rapport with customers to resolve queries effectively to maximise future repeat custom. This role is largely focused towards land customer service queries.
Key Responsibilities:

  • Manage and resolve customer queries, primarily land queries.
  • Prioritise and action E-mails effectively
  • Action daily booking queues
  • Chase relevant suppliers for documentation/confirmation
  • Check and update documentation for specialist bookings

Essential Knowledge, Skills and Abilities:

  • Excellent telephone manner
  • Able to create solutions & identify areas for improvement in procedure
  • Excellent numeracy and literacy skills
  • Ability to organise, prioritise and manage own workload efficiently to tight deadlines
  • Excellent team player with the ability to work independently

Benefits too include :-

  • Competitive salary
  • 20 days holiday rising 1 day per year (up to 25)
  • Company Pension Scheme
  • Hybrid working
  • On-site parking



For more info please contact me on :-

Laura


07802722350

Apply for this position